You may find that you need to whitelist Ottomatik's IP addresses in your firewall to grant access to your servers. Here is a list of our current IPs that may need to access your server.
Please be sure you subscribe to updates on status.ottomatik.io. If there are any future updates to our IP addresses we'll announce the update there as well as on this page.
For file and mysqldump backups:
New IP addresses:
For Remote Backups:
For MySQL Binlog Backups additionally whitelist:
Out of use after November 5th, 2018
We hope you find this helpful! If you need any further assistance, please contact us and we'll be more than glad to help you out.