# Ottomatik Help Center > Help center for Ottomatik ## Support - [Database Credentials: How it works](http://support.ottomatik.io/en/articles/3286297-database-credentials-how-it-works.md): Database credentials section guidance - [Is it possible to pause a backup job and retain the already backed up files?](http://support.ottomatik.io/en/articles/2450024-is-it-possible-to-pause-a-backup-job-and-retain-the-already-backed-up-files.md) - [Can backups be taken every hour?](http://support.ottomatik.io/en/articles/2444694-can-backups-be-taken-every-hour.md) - [Debugging - Traceback \(most recent call last\): File "/usr/local/bin/pip", line 7, in \ from pip.\_internal import main ImportError: No module named \_internal](http://support.ottomatik.io/en/articles/2345877-debugging-traceback-most-recent-call-last-file-usr-local-bin-pip-line-7-in-module-from-pip-_internal-import-main-importerror-no-module-named-_internal.md) - [Testing for S3 RequestTimeTooSkewed error](http://support.ottomatik.io/en/articles/2345857-testing-for-s3-requesttimetooskewed-error.md) - [SSH connected FAILED with message: SSH\_MSG\_USERAUTH\_FAILURE: publickey,password](http://support.ottomatik.io/en/articles/2345852-ssh-connected-failed-with-message-ssh_msg_userauth_failure-publickey-password.md) - [Debugging - Non zero exit status \(1\) for: cat /home/forge/.ottomatik\_ops\_dir/ottomatik.myd.6104.6777408.log](http://support.ottomatik.io/en/articles/2345848-debugging-non-zero-exit-status-1-for-cat-home-forge-ottomatik_ops_dir-ottomatik-myd-6104-6777408-log.md) ## Backups - [How does Ottomatik handle if the backup storage path is wrong or doesn't exist?](http://support.ottomatik.io/en/articles/4499123-how-does-ottomatik-handle-if-the-backup-storage-path-is-wrong-or-doesn-t-exist.md) - [Remote MySQL Backups](http://support.ottomatik.io/en/articles/2891410-remote-mysql-backups.md) - [Does the frequent backup affect the performance of the DB hourly?](http://support.ottomatik.io/en/articles/2716576-does-the-frequent-backup-affect-the-performance-of-the-db-hourly.md) - [Backing Up All Files](http://support.ottomatik.io/en/articles/2478940-backing-up-all-files.md): How to backup all hidden files of the current directory and all sub-directories - [Disconnected Backups](http://support.ottomatik.io/en/articles/2440544-disconnected-backups.md) - [How to integrate Digital Ocean Spaces](http://support.ottomatik.io/en/articles/2434776-how-to-integrate-digital-ocean-spaces.md) - [What are the different 'states' of a backup job and What do they mean!](http://support.ottomatik.io/en/articles/2345905-what-are-the-different-states-of-a-backup-job-and-what-do-they-mean.md): Learn about the different states of a backup job and its meaning - [Solving the Error: /bin/bash: /tmp/tmpkfPQtf.sh: Permission denied](http://support.ottomatik.io/en/articles/2345903-solving-the-error-bin-bash-tmp-tmpkfpqtf-sh-permission-denied.md): Learn how to quickly solve this error by going through this simple article. - [How to define a MySQL Dump Backup](http://support.ottomatik.io/en/articles/2345904-how-to-define-a-mysql-dump-backup.md): Learn to create a new MySQL Dump Backup - [How do I access my backup files?](http://support.ottomatik.io/en/articles/2345902-how-do-i-access-my-backup-files.md): This easy article will help you access your backup files! - [Manual install for FreeBSD](http://support.ottomatik.io/en/articles/2345899-manual-install-for-freebsd.md): Check out this article to find out how you can manually install the dependencies to run properly on FreeBSD - [Solving the error: s3: command not found](http://support.ottomatik.io/en/articles/2345898-solving-the-error-s3-command-not-found.md): This simple article will help you solve the error:s3: command not found - [Create pattern based directory paths for file backups](http://support.ottomatik.io/en/articles/2345897-create-pattern-based-directory-paths-for-file-backups.md): Learn how you can create pattern based directory paths for file backups - [How to \(manually\) restore a MySQL Dump backup](http://support.ottomatik.io/en/articles/2345896-how-to-manually-restore-a-mysql-dump-backup.md): This article will help you find out how you can manually restore a MySQL Dump backup - [Solving Error 2013: Lost connection to MySQL server during query when dumping table](http://support.ottomatik.io/en/articles/2345895-solving-error-2013-lost-connection-to-mysql-server-during-query-when-dumping-table.md): Find out how you can solve Error 2013 - [MySQL Binlog Backup: config settings for MySQL](http://support.ottomatik.io/en/articles/2345894-mysql-binlog-backup-config-settings-for-mysql.md): This is how you can configure settings for MySQL Binlog Backup - [How to fix S3 \(RequestTimeTooSkewed\) error](http://support.ottomatik.io/en/articles/2345890-how-to-fix-s3-requesttimetooskewed-error.md): This article will help you fix S3 \(RequestTimeTooSkewed\) error! - [How to run an AUTOMATED MySQL Dump restore](http://support.ottomatik.io/en/articles/2345892-how-to-run-an-automated-mysql-dump-restore.md): Learn how to run an AUTOMATED MySQL Dump restore! - [Testing that a backup is setup correctly](http://support.ottomatik.io/en/articles/2345878-testing-that-a-backup-is-setup-correctly.md): This article will help you learn how yo can verify that the backup is working properly. - [Debugging - sudo: no tty present and no askpass program specified](http://support.ottomatik.io/en/articles/2345876-debugging-sudo-no-tty-present-and-no-askpass-program-specified.md) - [What is a Backup Parachute?](http://support.ottomatik.io/en/articles/2345864-what-is-a-backup-parachute.md) - [How to backup Amazon RDS Instance with Ottomatik](http://support.ottomatik.io/en/articles/2345860-how-to-backup-amazon-rds-instance-with-ottomatik.md) - [What are MySQL Binlog backups](http://support.ottomatik.io/en/articles/2345856-what-are-mysql-binlog-backups.md) - [Debugging a successful backup but some data is missing.](http://support.ottomatik.io/en/articles/2345859-debugging-a-successful-backup-but-some-data-is-missing.md) - [What MySQL permissions are needed?](http://support.ottomatik.io/en/articles/2345855-what-mysql-permissions-are-needed.md) - [How to backup up MySQL Binlogs with a file backup job](http://support.ottomatik.io/en/articles/2345850-how-to-backup-up-mysql-binlogs-with-a-file-backup-job.md) - [Backup directory permissions](http://support.ottomatik.io/en/articles/2345849-backup-directory-permissions.md) ## Servers - [How to Use Google Drive to Store Backups](http://support.ottomatik.io/en/articles/5982950-how-to-use-google-drive-to-store-backups.md): A guide for setting up Google Drive as a destination for your backups. Take advantage of Google's cloud storage for your backups. - [What is the difference between Ottomatik Hosted Storage and the Ottomatik Remote Server?](http://support.ottomatik.io/en/articles/4499138-what-is-the-difference-between-ottomatik-hosted-storage-and-the-ottomatik-remote-server.md) - [Does each plan support unlimited servers?](http://support.ottomatik.io/en/articles/2345888-does-each-plan-support-unlimited-servers.md) - [How to remove / uninstall Ottomatik?](http://support.ottomatik.io/en/articles/2345879-how-to-remove-uninstall-ottomatik.md): Learn how you can remove / uninstall Ottomatik - [How to update servers from salt-minion to SSH backup delivery mechanism](http://support.ottomatik.io/en/articles/2345872-how-to-update-servers-from-salt-minion-to-ssh-backup-delivery-mechanism.md) - [Do I need to use a a sudo user or root ?](http://support.ottomatik.io/en/articles/2345871-do-i-need-to-use-a-a-sudo-user-or-root.md) - [SSH backups - tips for success](http://support.ottomatik.io/en/articles/2345862-ssh-backups-tips-for-success.md) - [I have SSH on my server but not sudo or root can I still use Ottomatik?](http://support.ottomatik.io/en/articles/2345861-i-have-ssh-on-my-server-but-not-sudo-or-root-can-i-still-use-ottomatik.md) - [How to manually install the SSH task execution dependencies](http://support.ottomatik.io/en/articles/2345854-how-to-manually-install-the-ssh-task-execution-dependencies.md) - [IP addresses for Ottomatik servers](http://support.ottomatik.io/en/articles/2345851-ip-addresses-for-ottomatik-servers.md) ## Archives - [How to set up an Amazon S3 bucket as an Archive location](http://support.ottomatik.io/en/articles/2345853-how-to-set-up-an-amazon-s3-bucket-as-an-archive-location.md) ## Security - [GDPR](http://support.ottomatik.io/en/articles/2431636-gdpr.md) - [Is this service secure?](http://support.ottomatik.io/en/articles/2345863-is-this-service-secure.md) - [How is my Sensitive data encrypted?](http://support.ottomatik.io/en/articles/2345858-how-is-my-sensitive-data-encrypted.md) ## Billing - [How is Ottomatik billed on my credit card statement](http://support.ottomatik.io/en/articles/2345875-how-is-ottomatik-billed-on-my-credit-card-statement.md) - [Effects of account cancellation](http://support.ottomatik.io/en/articles/2345870-effects-of-account-cancellation.md): Know how account cancellation works and what happens post you cancel. - [How does billing work if I change plans](http://support.ottomatik.io/en/articles/2345873-how-does-billing-work-if-i-change-plans.md) - [How does the Free Trial work](http://support.ottomatik.io/en/articles/2345868-how-does-the-free-trial-work.md) - [How Ottomatik handles failed payments](http://support.ottomatik.io/en/articles/2345869-how-ottomatik-handles-failed-payments.md): Know our procedure to handle failed payments! - [How does billing frequency work](http://support.ottomatik.io/en/articles/2345865-how-does-billing-frequency-work.md) ## History - [What is 'output' on a job history entry](http://support.ottomatik.io/en/articles/2345866-what-is-output-on-a-job-history-entry.md) ## Troubleshooting - [AWS CreateMultipartUpload Error](http://support.ottomatik.io/en/articles/2461242-aws-createmultipartupload-error.md) - [S3 Permissions](http://support.ottomatik.io/en/articles/2397491-s3-permissions.md) - [User Permission Error - mysqldump: Couldn't execute](http://support.ottomatik.io/en/articles/2350719-user-permission-error-mysqldump-couldn-t-execute.md): Learn how to fix this error caused by insufficient permissions - [Non zero exit status \(1\) for: which aws With response: which: no aws](http://support.ottomatik.io/en/articles/2397203-non-zero-exit-status-1-for-which-aws-with-response-which-no-aws.md) - [ImportError: No module named six.moves](http://support.ottomatik.io/en/articles/2394380-importerror-no-module-named-six-moves.md) ## Account - [How do referral payments work](http://support.ottomatik.io/en/articles/2345874-how-do-referral-payments-work.md) - [Tell me about the user and role management](http://support.ottomatik.io/en/articles/2345867-tell-me-about-the-user-and-role-management.md)